Refund policy

1. Digital Products — General Policy

All purchases of downloadable digital products (including but not limited to Excel templates, calculators, logbooks, checklists, specification templates, and other digital files) are final and non-refundable.

This policy is in place because:

Our products are digital and are delivered via instant download immediately upon payment.
Once a digital file is downloaded, it cannot be "returned" in the traditional sense. We cannot revoke access or take back the product after it has been delivered.
The value of our products lies in their proprietary structure, formulas, and content, which—once revealed—cannot be returned.

We encourage all customers to review product descriptions, screenshots, and any available sample content carefully before making a purchase.

2. No Refunds for the Following Reasons

Refunds will not be issued for:

Buyer's remorse or change of mind.
Mistaken orders — please double-check your selection before completing your purchase.
Software incompatibility — it is the customer's responsibility to ensure they have the appropriate software to open and use the purchased files (e.g., Microsoft Excel for .xlsx files, Microsoft Word for .docx files, etc.).
Dissatisfaction with the product — we sell our products "as is".
No longer needing the product — even if the product has not been used, this does not qualify as a valid basis for a refund.

3. Technical Issues and File Access

If you experience technical issues accessing or downloading your purchased files, please contact our support team. We will assist you in resolving the issue and ensure you receive access to your purchase.

If a digital product is defective (e.g., corrupted file, broken formulas, or missing content), we will, at our discretion, either:

Provide a corrected version of the file, or
Issue a refund if the issue cannot be resolved within a reasonable time.

4. EU and UK Consumer Rights

If you are a consumer located in the European Economic Area or the United Kingdom, you have a statutory 14‑day right to withdraw from a purchase of digital content only if the download has not started.

Important: By completing your purchase and proceeding with the download, you explicitly acknowledge and agree that:

The digital content will be supplied to you immediately upon purchase.
You lose your right to cancel under the 14‑day cooling‑off period once the download has begun.

For customers in the EU/UK, if a refund is granted, we will reimburse you without undue delay and no later than 14 days after we agree that you are entitled to such a refund. Reimbursement will be made using the same payment method you used for the initial transaction.